Common questions
Categories
Buying
Is the car still available?
Our inventory is managed by our agentic AI assistant, Michi, which refreshes our listings every hour, 24/7, 365 days a year. So if a car is listed on our website, it is almost certainly still available.
Can I test drive a vehicle before I buy?
Yes — we encourage it! Just contact us to book a test drive so we can have the car ready for you.
Are the cars inspected before being listed?
Absolutely. All vehicles go through a mechanical inspection before being made available for sale.
Do your cars come with a roadworthy certificate and registration?
Yes — every car we sell comes with a current roadworthy certificate (RWC) and registration, so it is ready to drive away.
Do your cars come with a warranty?
Yes. We provide a 3-month / 5,000 km statutory warranty, free of charge, on vehicles that are under 10 years old and have travelled less than 160,000 km.
Can I trade in my old car?
Yes! We offer competitive trade-in prices. Bring your vehicle in, or get a valuation online.
Can I reserve a car before seeing it?
Yes. We offer the option to place a refundable holding deposit to secure a vehicle until your viewing.
What if I change my mind after placing a deposit?
If you haven't signed a contract yet, your holding deposit will be refunded back to you.
What documents do I need to bring to buy a car?
You'll need a valid driver's licence and proof of address. For financed purchases, the broker may also request payslips or bank statements.
Can I get a car history report before buying?
Yes — we provide a full car history report for every vehicle we sell, covering registration details, ownership history, service records, and checks for finance owing or accident damage.
Are your prices negotiable?
We price every car competitively, based on market value and condition — and we're always open to a respectful conversation.
Is insurance included with the purchase?
Insurance isn't included, but we can connect you with insurance partners who offer competitive rates for comprehensive and CTP cover.
Do you sell new or only used cars?
MM Carz specialises in high-quality, pre-owned vehicles. Each car is handpicked for condition, history, and value.
Selling
Do you buy cars?
Yes. MM Carz buys cars across Melbourne and Australia-wide — we can come to you or arrange free local pickup. Get a quick valuation and we handle the paperwork and payment.
What documents do I need to sell my car?
You'll need your car's title, proof of identity, and any relevant documents such as service or maintenance history. If the car is financed, please bring details of the outstanding balance.
Can I sell a car that's still under finance?
Yes — you can still sell your car even if you have an outstanding loan. The remaining balance is simply settled through the sale proceeds.
How is the value of my car determined?
We consider its make, model, age, condition, mileage, and current market demand — along with recent sales of similar cars and any unique features or modifications.
Is there any cost to sell my car to MM Carz?
No — there are no hidden fees or costs when selling your car to MM Carz. There's no charge for evaluation, inspection, or the transaction.
How quickly will I receive payment for my car?
Once we've evaluated the car and agreed on a price, you can expect payment in your bank account within 24 hours.
Can I sell my car if it's not running or damaged?
We primarily focus on cars in good working or fairly new condition, but get in touch and we'll happily discuss your vehicle.
How is selling to MM Carz different from selling privately?
Selling to MM Carz is quick, secure, and hassle-free — no time wasters, no advertising costs, and no waiting around for inspections.
Can I sell a company or business vehicle?
Yes, we regularly purchase vehicles from businesses. Whether it's a single car or part of a fleet, we can help facilitate the sale.
Will MM Carz collect my car if I can't bring it in?
Yes — we collect cars nationwide. Just reach out to our team and we'll do our best to arrange a convenient solution.
Do I need to clean or detail my car before selling it?
It's not required, but presenting your car at its best always helps. A quick vacuum or wash can make a difference.
Finance
Can I get finance through MM Carz?
Yes — we've partnered with Stratton Finance to offer competitive car loan options tailored to your needs.
How do I apply for car finance?
You can apply online via our Finance page, or speak directly with a Stratton Finance broker who will guide you through the process.
Will applying affect my credit score?
Getting a personalised quote through our finance partner has no impact on your credit score.
How long does approval take?
Finance approvals can take as little as 24 to 48 hours, depending on the lender and your application.
What documents do I need to apply?
Typically you'll need ID, proof of income, and basic employment and residential history.
What interest rate will I get?
Interest rates vary based on your credit profile, loan amount, and the lender. Stratton Finance compares rates across 40+ lenders to find you a competitive deal.
Will Stratton check multiple lenders for me?
Yes — that's one of the major benefits. Stratton Finance shops around across a panel of reputable lenders on your behalf.
How do repayments work with a Stratton Finance loan?
Once approved, you'll have a clear repayment schedule set up — typically monthly or fortnightly.
What if I want to upgrade my car before the loan ends?
You can! Depending on the equity in your current vehicle, you may be able to trade it in and roll the remaining loan into a new finance agreement.
Will I be dealing with Stratton or MM Carz directly?
You'll have the benefit of both — MM Carz helps you find the right car, and Stratton Finance handles the loan side.
General
Where are you located?
Our showroom is at 29 Metropolitan Avenue, Nunawading VIC 3131.
What are your opening hours?
We're open 7 days a week, from 9:30am to 5:30pm. For public-holiday visits, please contact us in advance.
Do I need an appointment to visit?
Walk-ins are always welcome, though during busy periods like weekends and public holidays our team may be limited, so an appointment is recommended.
Is there on-site parking available?
Yes, there's convenient on-site parking available for customers.
Can I sell or trade in my car even if I don't buy one from you?
Absolutely — we buy cars even if you're not looking to purchase.
How often is your vehicle stock updated?
Our stocklist is updated daily.
What forms of payment do you accept?
We accept bank transfer, debit/credit cards, and financing options. Bank transfer is usually the easiest and quickest.
How long does the car buying process take?
Typically you can complete the purchase in a few hours, depending on paperwork and finance arrangements.
Can I test drive a car without a booking?
Yes — while bookings are appreciated on busy days, you're welcome to come by and take an available car for a spin.
Do you deliver interstate?
Yes — we offer Australia-wide delivery. Let us know where you are and we will organise transport to your door.
What government charges are included in the purchase price?
The price typically includes all standard government charges such as registration, stamp duty, and transfer fees.